Terms & Conditions

TERMS OF SERVICE

• Our website assists users in obtaining travel information and booking various travel products and services such as flights, hotels, train tickets, car rentals, and more.
• Travel products are provided by third-party suppliers, and additional terms and conditions from these suppliers also apply to your booking.
• In case of conflicts between our terms and supplier terms, our terms take precedence.
• Different travel products have varying terms, including cancellation and change rights, which will be provided during the booking process.
• Our terms outline rules for using the website, including content standards and interactions.
• By using the website or completing a booking, you confirm acceptance of our terms and supplier terms, agreeing to comply with them.
• It is recommended to carefully read the terms, especially Section 10 on liability, and keep a copy for reference.
• If there are any unclear points, contact us using the details provided in Section 1. Failure to agree to the terms means you cannot use the website or complete a booking.
• Users warrant the ability to enter a legally binding contract and commit to using the website for legitimate reservations.
• If booking for multiple individuals, the first name provided is responsible for accurate information, accepting terms on their behalf, checking booking details, and paying for the entire booking.
• Terms may be amended, and the date of the last update will be noted at the top. Check the terms each time before using the website or completing a booking.
• References to the website include derivatives like linked websites and applications accessed through various devices.

RULES FOR USING OUR WEBSITE:

1. Website Changes:

• We may update our Website to align with service enhancements, user needs, and business priorities.
• Reasonable notice will be provided for major changes.

2. Website Suspension or Withdrawal:

• Our Website is provided free of charge.
• Availability is not guaranteed, and we may suspend, withdraw, or restrict access for business reasons.
• Users will be given reasonable notice of any suspension or withdrawal.

3. Reliance on Internet and Devices:

• We are not liable for losses due to Website unavailability beyond our control (e.g., internet issues, viruses, hacker attacks).
• Users must ensure necessary equipment and awareness of terms for those accessing the Website through their connection.

4. Account Details:

• Users must provide accurate and current account information.
• Confidentiality must be maintained for user identification codes, passwords, or any security information.
• We reserve the right to disable codes or passwords if terms are not followed.

5. Security Notification:

• Users must promptly notify us if there's suspicion of unauthorized access to their account.
• In such cases, contacting the payment account provider is recommended to minimize potential losses.

Usage of Material on Our Website:

1. Intellectual Property Rights:

• We own or hold licenses for all intellectual property rights on our website, including patents, copyrights, trademarks, and more, whether registered or not. These rights are reserved.

2. Permitted Use:

• You may print or download extracts from our website for personal use.
• You can share content from our website with others.

3. Restrictions:

• Modification of materials is prohibited.
• Use of illustrations, photos, videos, or graphics separately from accompanying text is prohibited.
• Proper acknowledgment of our status as content authors is required.

4. Commercial Use:

• Commercial use of website content requires a license from us or our licensors.

5. Breach of Terms:

• Violation of these terms will result in immediate cessation of website use.
• Copies of materials made in breach must be returned or destroyed.

Responsibility for Linked Websites:

1. Disclaimer:

• Links to third-party websites are for informational purposes only.
• Approval of linked websites or their content is not implied.

2. Lack of Control:

• We do not control the content of linked sites or resources.

User-Generated Content:

1. Verification:

• Content uploaded by users, including on forums and review services, is not verified or approved by us.
• Views expressed by users do not necessarily reflect our own.

2. Liability Exclusion:

• We are not liable for any loss or damage resulting from user-generated content.

Prohibited Uses:

1. Lawful Purposes:

• Website use must comply with all applicable laws and regulations.

2. Unlawful or Harmful Activities:

• Prohibited activities include unlawful or fraudulent behavior, harm to minors, and transmission of harmful material.

3. Spam and Malware:

• Sending unsolicited advertising or transmitting harmful computer code is prohibited.

Agreement:

1. Non-Reproduction:

• Reproduction or resale of website content is prohibited.

2. Unauthorized Access and Interference:

• Unauthorized access, interference, or disruption of website operations or third-party systems is prohibited.

3. Network Overload:

• Actions leading to unreasonably large data loads on the website's network are prohibited.

CONTENT STANDARDS

• Applicability: These standards apply to all content contributed to our Website ("Contribution").
• Compliance: Contributions must adhere to the standards both in essence and in detail, applying to each aspect and the entirety of the Contribution.
• Evaluation: We retain the right to assess whether a Contribution violates the content standards at our discretion.
• Relevance: Be pertinent to personal travel experiences including accommodations, dining, airlines, transportation, destinations, or general travel encounters.
• Accuracy: Provide factual information accurately.
• Genuineness: Express genuine opinions when stating subjective viewpoints.
• Legality: Comply with the laws of any country from which it is posted.

Contributions Must Not:

• Defamation: Contain defamatory statements about any individual.
• Offensiveness: Include obscene, offensive, hateful, or inflammatory content.
• Explicit Material: Promote sexually explicit material.
• Violence: Encourage or promote violence.
• Discrimination: Advocate discrimination based on various factors.
• Intellectual Property: Infringe upon any intellectual property rights.
• Deception: Intends to deceive any individual.
• Legal Obligations: Breach any legal obligations to third parties.
• Illegal Activities: Promote or participate in illegal activities.
• Contempt of Court: Show contempt towards the judicial system.
• Privacy Violation: Invade another's privacy or cause distress.
• Harassment: Harass, embarrass, or alarm any individual.
• Impersonation: Impersonate others or misrepresent identity.
• Misrepresentation: Falsely attribute contributions to our organization.
• Illegal Advocacy: Advocate or incite unlawful acts.
• Terrorism: Encourage terrorism in any form.
• Advertising: Contain advertisements or promote external services.
• National Security: Endanger national security or disclose state secrets.

We retain the sole discretion to determine the publication of Contributions on our Website and bear no obligation to post them.

Material Upload Rights:

• By uploading content to our website, you grant us a perpetual, worldwide, non-exclusive, royalty-free license.
• This license allows us to use, reproduce, distribute, prepare derivative works, and display your content.
• We can use your content to promote our website and services.
• You also authorize us to take legal action against any infringement of your or our rights in the content.

Virus Responsibility:

• We don't guarantee the absolute security or virus-free nature of our website.
• Users are responsible for ensuring their own IT setup's security.
• Intentionally introducing viruses or attempting unauthorized access is strictly prohibited.

Linking Rules:

• You may link to our home page fairly and legally, without damaging our reputation.
• No association, approval, or endorsement should be implied if none exists.
• Links to our website must not be established on sites you don't own.
• Framing our website or linking to specific pages other than the home page is not allowed.
• We reserve the right to revoke linking permissions without notice.

General Booking Terms:

1. Details and Price:

• Ensure accuracy of provided details; we'll assist in correcting mistakes but changes aren't guaranteed.
• Advertised prices are usually accurate, but errors may occur; we reserve the right to cancel or adjust bookings accordingly.

2. Booking Process:

• Upon completing a booking, you'll receive a confirmation email.
• Check the confirmation details and notify us of any errors immediately.

3. Payment and Currency:

• Payment terms will be clear during booking.
• Exchange rates are real-time; additional fees may apply for international payments.
• Refunds are typically returned to the original payment method.
• We prioritize the security of your personal and payment information.

TRAVEL PREPARATIONS:

• Ensure you have appropriate insurance and necessary travel documents, including passport/national ID, visas, and medical records (e.g., vaccination proof).
• We do not endorse risk-free travel by offering Travel Products to a destination. Check for travel warnings or restrictions before booking and traveling.
• Obtain the required vaccinations for your trip and follow any medical advice received.

Flight Terms: Airline's Terms and Conditions

• Your booking is subject to the terms and conditions of the airline, available on their website.
• In case of any discrepancies between our terms and the airline's, the airline's terms prevail, especially for non-refundable tickets.
• For inquiries regarding your flight ticket's terms and conditions, contact us directly.

Booking Process

• Upon payment confirmation, you'll receive a "Flight Payment Successful" email.
• Check the email for accuracy and notify us promptly of any errors.
• We aim to issue your flight ticket within the specified timeframe; contact us if not received.
• Once issued, you'll get a "Flight Booking Confirmed" email with itinerary and e-receipt.
• Cheaper tickets might take longer but will be issued at least 72 hours before departure.
• Your flight ticket is in the form of an e-ticket.
• A Tripbreakz.com booking number will be provided; mention it for assistance.
• The "Flight Booking Confirmed" email includes the airline's booking reference; contact us if not provided.

Changing or Cancelling Your Booking

• Details on changing or canceling your flight ticket, including associated fees, are provided during booking.
• Check your booking details or contact us for information on change/refund options.
• Requests for changes or refunds can be made via your account on our website or by contacting us.
• Available flight options for changes may be limited by the airline or third-party provider.
• If the airline changes or cancels your flight, their terms apply; contact us for assistance.

Important Flight Information

• We provide information on check-in, boarding times, seat selection, and baggage allowances during booking.
• Check the airline's website for specifics on passenger suitability, rules on items, and special services.
• Contact us for special meal or service requests, or for questions on booking infant/child tickets.
• Ensure you allow sufficient time for check-in and security procedures at the airport.
• Follow the sequence of flights in your itinerary to avoid issues with check-in or boarding.

Self-Transfer Package

• If your flight ticket includes our "Self-transfer Package," additional terms and conditions apply.
• Review the Self-transfer Guarantee carefully to understand coverage and requirements.
• Ensure the transfer time is adequate for your needs before booking.
• Contact us if unsure whether your flight ticket includes the Self-transfer Package.

Hotel Terms:

Booking Terms: Your booking is subject to both our terms and the terms of the hotel you're staying in. If there are conflicting terms, the hotel's terms prevail. For clarification or questions, contact our customer support.

Booking Confirmation: We strive to promptly confirm your booking. If confirmation is delayed, reach out to us. Most confirmations are instant. Upon confirmation, your room is guaranteed. If confirmation fails, you'll receive a full refund.

Direct Hotel Communication: If the hotel can't find your booking, don't worry. Your booking is guaranteed, and the hotel may lack your details until closer to the date. Contact us if needed.

Changes, Cancellations, and Upgrades: Information regarding your rights to modify or cancel your booking, including associated fees, is provided during booking. Options for changes may be limited. Contact us for clarity on your booking's change and refund policies.

Hotel Ratings: Our guest ratings derive from verified reviews, while star ratings consider various factors. However, star ratings are indicative, and standards vary by country. Review all provided information to ensure satisfaction before booking.

Rail Operator's Terms and Conditions:

• Your booking is subject to the terms and conditions of the rail operator, as mentioned in the "About these terms" section.
• The relevant rail operator's terms were communicated during your booking process.
• Links to terms for specific countries: UK, Germany, South Korea.

Changing, Cancelling, or Upgrading:

• Check the rail operator's terms for details on changing or canceling your ticket.
• Information provided during the booking process is integral to these terms.
• If the rail operator alters or cancels your booking, their terms apply. Contact us for support.

Split Tickets (UK Only):

• If you booked a split ticket, each ticket in your journey is subject to administration fees for changes or cancellations.
• We informed you during the booking process if your ticket is split. Contact us if unsure.

Changing Trains:

• For journeys involving train changes, we aim to suggest sufficient time for transfers.
• Ensure the provided time meets your individual needs.

Tours and Tickets (Other Products):

1. Supplier's Terms and Conditions:

• Your booking is subject to the terms of the respective Supplier (e.g., car rental or airport transfer company).
• Supplier terms are typically available on their own website.
• We may provide a link to these terms during the checkout process.

2. Modifying or Canceling Your Booking:

• Refer to the Supplier's terms for details on changing or canceling your booking.
• Information on your rights may be provided during the booking process and is part of these terms.

3. Changes or Cancellations by Supplier:

• If the Supplier alters or cancels your booking, their terms and conditions usually apply.
• Contact us directly (details in section 1) for assistance through our customer support services.

Liability and Responsibility for Loss or Damage:

1. Information Accuracy:

• Information on our website is provided by suppliers and users.
• We aim for accuracy but are not liable for losses due to inaccuracies.

1. No Representations or Warranties:

• We don't guarantee information on the website, excluding legal prohibitions.

1. Loss or Damage Not Covered:

• We are not liable for losses due to:
  • Incorrect details submitted during booking.
  • Lack of correct documentation or insurance.
  • Non-compliance with supplier terms.
  • Missed flights or transfers due to user actions.
  • Errors in discount card validity or payment information.
  • Communication with suppliers, inaccurate ratings, or travel warnings.
  • Events beyond our control (natural disasters, pandemics, etc.).

1. Domestic and Private Use Only:

• Our website is for personal use; no liability for commercial purposes.
• No responsibility for loss of profit, business interruption, or opportunities.

Breach of Terms:

1. User Responsibility:

• Users are liable for losses resulting from website use not following terms.

2. Possible Actions for Non-Compliance:

• Actions for non-compliance may include:
  • Withdrawal of website and booking services access.
  • Removal of user-contributed content.
  • Issuing warnings or legal proceedings for reimbursement.
  • Further legal actions or disclosure to law enforcement when necessary.

COMPLAINTS

• For inquiries or grievances regarding our Website or booking services, reach out to us using the contact information provided in section 1 of these terms.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

• These terms and any dispute or claim (including non-contractual disputes or claims) arising from them, their subject matter, or formation shall be governed by and construed by the law of Singapore. However, this does not waive any mandatory consumer rights you have under the laws of your country of residence.
• Both parties agree that the courts of Singapore will have jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising from or related to these terms or their subject matter or formation. Nonetheless, this does not forfeit your mandatory right to opt for resolving such disputes or claims in the courts of your country of residence.

GENERAL

1. These terms constitute an agreement between you and us, and no other person shall have the right to enforce any of these terms.
2. If any part of these terms is deemed illegal by a court or relevant authority, the remainder will remain in full force and effect.
3. Even if we delay enforcing these terms, we reserve the right to take action against you at a later date.